Accessibility Statement - Balance

Accessibility Statement

Balance is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

Balance takes the following measures to ensure accessibility of Whats the Harm:

  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG)defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Whats the Harm is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Some videos may not have subtitles and captions because these videos were published before 23 September 2020 and are exempt.

Accessibility report available on request. Please email us at if you require further assistance.


We welcome your feedback on the accessibility of Whats the Harm. Please let us know if you encounter accessibility barriers on Whats the Harm:

We try to respond to feedback within 3 business days.

Compatibility with browsers and assistive technology

Whats the Harm is designed to be compatible with the following assistive technologies:

  • Chrome with with Voice Over assistive technology on MacOS Catalina
  • Safari with with Voice Over assistive technology on MacOS Catalina

Whats the Harm is not compatible with:

  • Browsers older than 3 major versions and Mobile operating systems older than 3 years

Technical specifications

Accessibility of Whats the Harm relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Balance assessed the accessibility of Whats the Harm by the following approaches:

  • External evaluation

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Andy Lloyd
Head of Media and Communications